Terms of Service

Last updated: June 6, 2026

These Terms of Service (Terms) govern your access to and use of LoadLab.AI (the Service), operated by LoadLab.AI LLC, an Ohio limited liability company (LoadLab.AI, we, us, or our). By creating an account, clicking to accept, or using the Service, you agree to these Terms, our Privacy Policy, and our Legal and Accuracy Disclaimer, each incorporated by reference. If you do not agree, do not use the Service.

The service

LoadLab.AI generates suggested outbound freight load plans and cost estimates from the data you provide. It is a planning aid only. It is not a freight broker, carrier, freight forwarder, or provider of professional logistics, legal, engineering, or regulatory-compliance advice, and it does not assume any of your transportation responsibilities.

Beta and evaluation use

The Service is offered on an early-access basis and is under active development. Features may be incomplete, may change, and may be added or removed at any time, and the Service may contain errors. We may modify, suspend, or discontinue all or part of the Service at any time, with or without notice, without liability to you.

Your account

You are responsible for the accuracy of your account information and for keeping your credentials secure, and you are responsible for all activity under your account. You represent that you are at least 18 years old and are authorized to act on behalf of the company you register.

Subscription, free access, and billing

  • Most access to the Service requires a paid subscription at the fee presented at sign-up.
  • We may offer free trials, beta access, or complimentary tester access at our discretion, and may change or revoke it at any time.
  • Paid fees are billed in advance on a recurring basis through our payment provider, and your subscription renews automatically until you cancel.
  • You may cancel at any time; cancellation takes effect at the end of the current billing period.
  • Except where required by law, all fees are non-refundable.
  • We may change pricing with reasonable advance notice.

Acceptable use

  • Do not misuse, interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems.
  • Do not reverse engineer, decompile, scrape, or resell the Service without our written permission.
  • Do not upload unlawful, infringing, or harmful content, or use the Service in violation of any law.
  • Do not rely on the Service as a substitute for independently verifying the safety and legality of any load.

Your data

You retain ownership of the data you enter. You grant us a limited, non-exclusive license to host, process, and use that data solely to provide and improve the Service. Our handling of your data is described in the Privacy Policy.

Estimates and no warranty

All outputs are estimates produced by automated heuristics and may contain errors. The Service and all outputs are provided AS IS and AS AVAILABLE, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. The Legal and Accuracy Disclaimer controls on matters of accuracy and load liability.

Assumption of risk

You knowingly assume all risk arising from planning, building, loading, consolidating, routing, pricing, and shipping freight, whether or not the Service was used to assist with those activities. You are solely responsible for weighing loaded equipment on a certified scale and for verifying compliance with all applicable laws and regulations before tendering or transporting any load.

Limitation of liability; no liability for loads

To the fullest extent permitted by applicable law, LoadLab.AI LLC and its members, managers, officers, employees, contractors, and agents (the LoadLab Parties) shall not be liable for any loss, damage, cost, fine, penalty, citation, claim, injury, or expense of any kind, whether direct, indirect, incidental, special, consequential, exemplary, or punitive, arising out of or relating to the Service, any output, or any load, pallet, truck, shipment, or route planned, built, optimized, consolidated, priced, booked, or transported using the Service or in reliance on its outputs. The LoadLab Parties accept no liability whatsoever for any load, including for overweight, over-axle, over-dimension, or other weight or size violations, bridge-formula or weight-limit violations, securement failures, cargo loss or damage, freight or insurance claims, delays, regulatory fines or citations, accidents, property damage, personal injury, or death. This applies regardless of the theory of liability and even if a remedy fails of its essential purpose.

Cap on liability

To the extent any liability is not excluded above and cannot lawfully be excluded, the LoadLab Parties' total aggregate liability arising out of or relating to the Service shall not exceed the total fees, if any, you actually paid to LoadLab.AI for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless the LoadLab Parties from and against any and all third-party claims, demands, fines, penalties, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your loads or shipments, your use of the Service, your reliance on any output, or your violation of any law or of these Terms.

Termination

You may stop using the Service at any time. We may suspend or terminate your account at any time if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive, including disclaimers, limitations of liability, indemnification, and the dispute provisions below, will survive termination.

Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Except where prohibited by law, any dispute arising out of or relating to the Service or these Terms shall be brought exclusively in the state or federal courts located in Hamilton County, Ohio, and you consent to their jurisdiction. To the fullest extent permitted by law, you and LoadLab.AI each waive any right to bring or participate in a class, collective, or representative action, and any dispute will be resolved on an individual basis.

General

These Terms, together with the Privacy Policy and the Legal and Accuracy Disclaimer, are the entire agreement between you and LoadLab.AI regarding the Service and supersede any prior agreements. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Changes

We may update these Terms from time to time. For material changes we will take reasonable steps to notify you, and your continued use of the Service after changes take effect means you accept the updated Terms.

Contact

Questions about these Terms? Reach us through the Contact page on this site.